Shipping Policy

WHEN WILL MY ORDER BE PROCESSED?

Processing Time = Period between the date an order is placed and when the parcel is shipped. This includes preparing your items, performing quality checks, and packing for shipment.

Processing/Handling Time will be 1-3 Business Days.

Shipping Time = Period taken from warehouses to reach its intended destination and delivered to your address.

Shipping time will depend on your country of residence. Shipping time also primarily depends on your local customs and import procedures. It’s also important to note that multiple products in your order may ship from various locations. Below details the most typical time frames for your country/region.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.

Expected Shipping Time

Zexiva strives to give you the best shopping experience possible.
Below is the expected Shipping Time for parcel to arrive at your destination, you can take it as reference.
Any questions or doubts, please feel free to contact us!!

Shipping time varies by location. These are our estimates:

(Please note that holidays, weather conditions, customs regulations, and other factors beyond your or our control may affect delivery times. We are not responsible for these factors, and we appreciate your understanding.)

Package Tracking

All the orders are track-able 24/7. As soon as your watch is dispatched you will receivean email with your unique tracking number to track the progress of your delivery.

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100% Duty Free

Shopping with us offers you the peace of mind that your watch will be free from anycustoms issues on entering your country.

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100% Guaranteed delivery

Shopping with us offers you the peace of mind that your watch will be free from anycustoms issues on entering your country.

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Return a product for any reason

You have up to 30 calendar days from the time you receive your item(s) to initiate a return.
Please see our Warranty and returns section for more details.

Packages must be Sign for on Delivery

If nobody is at the address at the time of delivery, a note is left in the mailbox. Anotherattempt to deliver will be made the next day. A total of three attempts to deliver will bemade. If delivery is not possible, the package will be returned to us.You can have your package delivered to your work address if this is more convenient foryou. This should just be included as a Shipping Address on checkout. Please note that itis not possible to make a delivery to a PO Box.
If the returned product is tampered with, has some missing accessories/parts, or the factory marks/stickers are removed, the return will be not accepted. 
The pictures of the watch box are provided by the manufacturing brand and are only used for representational purposes. The watch box you would receive might vary according to your product's brand, but it would be 100% authentic.

THE ITEMS YOU WILL GET ON DELIVERY
The product (watch)
The original box (from the manufacturer)
The booklet and hangtags (if they were originally provided by the brand)
Warranty booklet or papers from the manufacturer
Any other accessory provided by the brand

PACKAGING：

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box to forestall any impairment during the delivery process.

SHIPPING NOTE:

Our shipping process:

We use a two legged shipping method which takes 10-14 business days after an order is placed and packed.
You should be able to monitor the movements with the tracking number HERE (https://www.usps.com)&(https://www.track718.us/en/).

Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your 

country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. 

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at service@zexiva.com, and be sure to include all relevant information when contacting us.